Frequently asked questions

Minutes. You create your barn, get an owner account instantly, then add your branding, services, and team whenever you like. There are no setup calls or migrations.

Yes — setup is a one-time $199. Most barns are up and running on their own in an afternoon, but if you'd rather hand it off, we'll bring over your horses, clients, services, and pricing, get your site looking the way you want, and set up your recurring billing. If you've got a big barn or a lot of history to move over, get in touch — it's usually still $199.

No — every plan includes a branded marketing website with your own services, team, gallery, events, and a contact form, at your own address.

Yes. Clients (riders and households) sign up on your site to book and pay. You can promote staff to trainers, who manage the schedule, or to co-owners.

Start on Free — no time limit, no card required — if you mainly need a website, scheduling, and to take payment your way (cash, check, Venmo, PayPal). Move up to Barn Business when you want to get paid online, offer client-requested training rides, and run full finance tooling: recurring billing, statements, reminders, and reporting. Add the Show Office add-on any time you host schooling shows or clinics.

Yes — upgrade or downgrade anytime from your dashboard. Your data and settings are never deleted when you switch; higher-tier tools simply hide until you upgrade again.

Free is free — no time limit, no card required, and it runs a whole small barn. Barn Business is $12.99 a month, and you only pay that if you want the money side: recurring billing, invoices, statements, and the reminders that go out for you. Show Office is a $9.99 a month add-on if you host schooling shows or clinics. Your subscription is separate from card-processing fees — when your clients pay online, those payments run through your own Stripe account at Stripe's standard rates and land straight with you.

However you already get paid. On the free plan your clients sign in, see exactly what they owe, and can pay you by Venmo or PayPal with the amount already filled in (or scan a QR code) — and your staff can mark a lesson paid. Barn Business adds the full books: record any payment by any method, invoices, statements, balances, and automatic overdue reminders. It also adds online card & ACH — connect your own Stripe and clients pay you directly. Nobody ever has to change how they pay you.

Straight to you. Client payments run through your own connected Stripe account — the platform never holds your funds.

On Barn Business, yes. Set up recurring charges for board, training, leases, and add-ons, and they post to each client's account on schedule — with invoices, statements, reminders, and late fees.

Always — your records belong to you, and we never hold them hostage. With Barn Business you can download your financial records (payments and charges) as a CSV for your bookkeeper any time. Need a full copy of your data, or a specific client's records? On any plan, just reach out and we'll get it to you.

Create liability waivers and required forms; clients sign them digitally, per rider, before they can book. Signed copies are stored and printable.

Yes. Each barn's data is isolated with role-based access (owner, trainer, client), the whole site runs over encrypted HTTPS, and card payments are handled by Stripe — full card numbers never touch our servers. Security and waiver storage are included on every plan.

Yes — Show Office is a seasonal add-on you switch on for show season. Set up a show with classes, divisions, and fees; competitors from any barn register and pay online; then manage entries, check them in on show day, and post results. Turn it off in the off-season and your records stay saved for next year.

Yes. Post a score and placement per class on show day, and a public results page updates automatically so riders can see their placings — including after the season, when the records stay available.